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Holly Evans UX

Your UX, Strategy & Design-Thinking Partner

  • Work
    • Case study: LTSS referrals
    • Case study: Simplifying claims
    • Case Study: My LTSS Manager
    • Case study: Provider Site Redesign
    • Case Study: Medicaid enrollment microsite
    • Case study: Virginia Beach Law Group
    • Service Design: Improving the exam room experience
  • About Me
  • Get in Touch

About me

Hello, I’m Holly

I’m Holly, a strategic UX designer who loves turning complex problems into simple, intuitive experiences. I’ve spent 14+ years designing digital products, untangling complicated workflows and making information easier for people to understand and use.

I’m comfortable working through the messy part of a project, competing needs, complicated workflows and lots of questions still to answer. I work with users, stakeholders and product teams to make sense of the complexity and turn what we learn into a clear path forward.

Good UX is invisible. Complexity can happen behind the scenes, but it should never become the user’s problem. That’s always my goal.

What I value as a designer:

  • Making complex things feel simple
  • Asking good questions before jumping to solutions
  • Collaboration over working in a silo
  • Designing with accessibility in mind
  • Sweat the details, but don’t lose sight of the big picture
  • Curiosity
  • Making things useful and beautiful

I also think people can be a good user experience. Be helpful. Make things easier. Leave things a little better than you found them.

Other things I admire/aspire to/generallly dig:

  • The 7 Habits of Highly Effective People. Classic.
  • Music, all kinds (some faves are The Shins, Wilco, Death Cab for Cutie, Brandi Carlisle, Lyle Lovett, Goose, Waxahatchie, so much more)
  • Being nice to the planet
  • Being kind to others
  • Learning, learning, learning

Education & Training

  • Bachelor of Fine Arts, Old Dominion University
  • Certification, User Experience, Nielson Norman Group
  • Human-Centered Service Design, IDEO U
  • Web Accessiblity Training, Deque Systems
  • Service Design in the Real World: A Practical Introduction, Udemy
  • User Research Methods & Best Practices, Interaction Design Foundation
  • AI Workshop, IDEO U
  • Human-Computer Interaction, Udacity
  • UI Patterns, Interaction Design Foundation
  • Certification, Product Owner, Agile Velocity

Skills

  • UX Strategy
  • User Research
  • Usability Testing
  • Information Architecture
  • Interaction Design
  • Journey Mapping
  • Persona Development
  • Wireframing & Prototyping Requirements Definition
  • Accessibility / WCAG
  • Design Systems
  • Stakeholder
  • Collaboration Cross-functional Collaboration
  • Visual / UI Design

Tools & Technology

  • Figma
  • HTML
  • CSS
  • WordPress
  • Agile Methodologies
  • Miro
  • Jira
  • Confluence
  • Adobe Creative Suite
  • AI-Assisted Ideation

Like what you see?
Cool, let's chat!

2024 Holly Evans