About me

Hello, I’m Holly
I’m Holly, a strategic UX designer who loves turning complex problems into simple, intuitive experiences. I’ve spent 14+ years designing digital products, untangling complicated workflows and making information easier for people to understand and use.
I’m comfortable working through the messy part of a project, competing needs, complicated workflows and lots of questions still to answer. I work with users, stakeholders and product teams to make sense of the complexity and turn what we learn into a clear path forward.
Good UX is invisible. Complexity can happen behind the scenes, but it should never become the user’s problem. That’s always my goal.
What I value as a designer:
- Making complex things feel simple
- Asking good questions before jumping to solutions
- Collaboration over working in a silo
- Designing with accessibility in mind
- Sweat the details, but don’t lose sight of the big picture
- Curiosity
- Making things useful and beautiful
I also think people can be a good user experience. Be helpful. Make things easier. Leave things a little better than you found them.
Other things I admire/aspire to/generallly dig:
- The 7 Habits of Highly Effective People. Classic.
- Music, all kinds (some faves are The Shins, Wilco, Death Cab for Cutie, Brandi Carlisle, Lyle Lovett, Goose, Waxahatchie, so much more)
- Being nice to the planet
- Being kind to others
- Learning, learning, learning
Education & Training
- Bachelor of Fine Arts, Old Dominion University
- Certification, User Experience, Nielson Norman Group
- Human-Centered Service Design, IDEO U
- Web Accessiblity Training, Deque Systems
- Service Design in the Real World: A Practical Introduction, Udemy
- User Research Methods & Best Practices, Interaction Design Foundation
- AI Workshop, IDEO U
- Human-Computer Interaction, Udacity
- UI Patterns, Interaction Design Foundation
- Certification, Product Owner, Agile Velocity
Skills
- UX Strategy
- User Research
- Usability Testing
- Information Architecture
- Interaction Design
- Journey Mapping
- Persona Development
- Wireframing & Prototyping Requirements Definition
- Accessibility / WCAG
- Design Systems
- Stakeholder
- Collaboration Cross-functional Collaboration
- Visual / UI Design
Tools & Technology
- Figma
- HTML
- CSS
- WordPress
- Agile Methodologies
- Miro
- Jira
- Confluence
- Adobe Creative Suite
- AI-Assisted Ideation