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Case studies
LTSS Referral
The Problem: Getting LTSS services in place was slow and inefficient.
My Role: Workshop facilitation, user research, UX design, prototyping, client/product/team collaboration
The Result: A 75% reduction in time to care.
Simplifying Claims
The Problem: Standard claims forms are long and overwhelming, causing mistakes and delays in payment.
My Role: User research, UX design, business/team collaboration
The Result: A 40% reduction in rejections.
My LTSS Manager
The Problem: Non-medical providers struggle with insurance, leading to claim errors, delays in care, and payment.
My Role: User research, UX design, user testing, client/product/team collaboration, end-to-end project oversight
The Result: A tool that helps non-medical providers navigate insurance processes, accurately submit claims, and access information—reducing delays in care and payment.
Provider Site Redesign
The Problem: Inconsistent structures across related brand sites made scalability, maintenance, and UX challenging.
My Role: Information architecture, user experience, visual design, business/product/stakeholder collaboration
The Result: A flexible framework enabling unique branding with consistent structure, simplifying updates and growth.
VB LAW GROUP
The Problem: A visually outdated and structurally disorganized site.
My Role: Competetive analysis, information architecture, ux design, visual design, development
The result: Redesigned the site with a modern look and clear, scalable structure—improving content findability and navigation across touchpoints.
Medicaid Enrollment
The Problem: Navigating health insurance and Medicaid in particular, is challenging.
My Role: UX design, visual design, business/team collaboration
The Result: A site that guides users on benefits, the elibility & enrollement process.
Service Design: The Exam Room Experience
The Problem: We've all been there. In an exam room, wondering how long you will wait for the doctor.
My Role: Design-thinking workshop facilitatior, service designer, des
My Role: An exam room experience that keeps the patient informed, entertained and comfortable.